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Camera-related problem report
Interferometer-related problem

Camera-related Problem Report

Personal Information

Name*:

E-mail*:

Problem Description:

Camera

Camera Serial Number:

Camera Serial Number is indicated on a stick located on a side of the SMX Camera. If a stick is absent do the following:

Connect your SMX Camera to your PC
Start the SMX Camera application
On the Device menu choose Settings. Device settings window will be displayed
Camera Serial Number is displayed next to "Device ID" text

Camera Driver Version:

Connect the SMX-150 Camera to your PC
Right click My Computer > Properties > Hardware > Device Manager
In the Imaging Devices section find the SMX-150 Series USB2.0 Camera device and double click it
In the SMX-150 Series USB2.0 Camera Properties window open the Driver tab page
Find the Driver Version field

If your camera can not be installed another way to find the Driver Version is:

Start Windows Notepad text editor
Open the SMX150A.inf file (located in the Drivers folder on the SMX-150 Camera CD)
In the second line of this file Driver Version should be indicated as:
DriverVer=05/11/2004,1.36.0511.1804

Camera Application Version:

Start the SMX-150 Camera application.
On the Help menu choose About
Camera Application version will displayed in the About Box.

Operating System

Full OS version (Help):

Click Start > Run
In the Run dialog box type "cmd" and press Enter
In the Windows XP or 2000 command prompt type "ver" and press Enter
The full Windows version will be printed out

If SP installed, version of SP:

Right click My Computer > Properties
In the General tab find Service Pack information in the System section

Are there any OS patches installed?

USB 2.0 Controller

Please make sure that your USB controller supports 2.0 standard. Read How to check for USB 2.0 support?

USB 2.0 Controller manufacturer:

Is the controller built-in?

Is it PCI, PCMCIA?

Are there any other USB 2.0 adapters installed?

USB 2.0 Controller driver provider:

USB 2.0 Controller driver version:

Are there any USB devices installed (mouse, printer, scanner etc)?

If there are, please list them:

Motherboard

Processor Type:

Motherboard manufacturer:

Is there any special motherboard-related software installed?

If there is, please list it:

Is your HDD in UDMA mode?

Is your CD-ROM in UDMA mode?

Video Adapter

Video card manufacturer:

Video card driver provider

Video card driver version:

Other

System Information file:

Click Start > Programs > Accessories > System Tools > System Information
On Windows XP In the System Information application on the File menu choose Export
On Windows 2000 In the System Information application on the Action menu choose Save As Text File
In the Export As dialog choose a name for your System Information file and press Save

Interferometer-related Problem Report